سياسة الشحن

Last updated: October 2, 2026

This Shipping Policy applies to orders placed with URA LLC through uravisual.com. Standard shipping is free for U.S. orders. For supported destinations outside the United States, including Qatar, shipping charges are calculated for the destination and order and displayed at checkout before payment. U.S. free standard shipping does not extend to international destinations. Any optional expedited service, if offered, is priced separately before payment. Shipping fees and delivery time are separate: free shipping does not mean immediate dispatch.

1. Order Processing

Standard small-volume orders are normally produced and prepared within 3 to 7 business days after payment confirmation, excluding weekends and holidays. Production and preparation happen before shipping. Bulk orders, preorders, stock issues, and additional customization may require longer; any different timeframe must be disclosed before purchase.

URA orders are produced and fulfilled internationally by our production partner in China, then shipped directly to the destination provided at checkout. URA does not offer a separate U.S.-warehouse fulfillment option. Free U.S. standard shipping refers to the shipping charge paid by the customer, not to domestic production, domestic dispatch, or an expedited service. URA remains your point of contact for order and delivery support.

2. Delivery Estimates

Estimated U.S. delivery: 7–14 business days from payment confirmation, including production and shipping. This planning estimate applies to standard small-volume U.S. orders. Any different verified product-specific estimate must be clearly disclosed before purchase. Orders may arrive sooner. This is an estimate, not a guaranteed latest arrival date.

Your order may arrive earlier than estimated. Arrival dates are estimates, not guarantees. Production, customs clearance, holidays, and carrier delays may affect delivery. If a delay occurs, we will provide updates and any cancellation or refund options required by applicable law.

Production normally takes 3 to 7 business days unless a verified product-specific estimate states otherwise. Shipping time starts after dispatch and varies by origin, product, and service. The total estimate above includes time for production and routine carrier handover.

Worldwide shipping, including Qatar: delivery is available to supported destinations shown at checkout. Charges depend on destination, products, and parcel weight. Qatar follows the same international shipping policy as other supported destinations, with no separate Qatar delivery guarantee or U.S. free-shipping benefit. Request a destination-specific total estimate, including production, from info@uravisual.com before purchase if one is not displayed. Do not apply the U.S. delivery window to an international order.

We do not promise delivery within a universal maximum number of days. Dates are good-faith estimates, unless an expressly guaranteed service is offered. Customs, weather, peak demand, and carrier disruption may cause delay. These estimates do not remove our obligation to give required delay notices or provide cancellation and refund remedies.

3. Delays and Availability

URA will maintain a reasonable basis for any stated shipping timeframe. If URA cannot ship within the promised period, or within the period required by applicable law when no period was stated, URA will provide notice and, when required, offer the choice to consent to the delay or cancel for a prompt refund.

4. International Orders

URA ships to destinations offered at checkout. International customers are responsible for applicable duties, import taxes, brokerage charges, and customs requirements unless checkout expressly states they are included. Customs delays are outside URA’s direct control. Prices are currently presented in USD unless checkout states otherwise.

5. Address Accuracy

Customers must provide a complete and accurate shipping address. Contact info@uravisual.com immediately if a correction is needed. Changes are not guaranteed after processing begins. Additional carrier or reshipment charges caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility, except where prohibited by law.

6. Order Status and Tracking

View order status and tracking. Sign in with the email used at checkout to find your orders. You can also open the order-status link in your order confirmation email. Shipment tracking becomes available after a tracking number is added. For help accessing your order, email info@uravisual.com with the order number. Do not send payment-card details.

When an order is dispatched, its shipping confirmation includes available tracking information. Follow the link in that confirmation or view your order through your customer account. Tracking may not update immediately after a label is created; label creation does not necessarily mean the carrier has received the parcel. Multi-item orders may arrive in separate parcels with separate tracking numbers. A carrier delivery scan is evidence of delivery but does not eliminate rights or remedies available under applicable law. If tracking shows delivered but the package cannot be located, check the delivery area, household members, building management, and carrier, then contact URA promptly so we can assist with an investigation.

7. Lost, Damaged, or Incorrect Shipments

Report visible shipping damage, a missing item, or an incorrect item to info@uravisual.com within 7 calendar days after delivery when reasonably possible. Include the order number and photographs of the item, packaging, shipping label, and damage. For a package that appears lost in transit, contact URA promptly after the estimated delivery window. These notice periods support carrier claims and do not limit non-waivable legal rights.

8. Refused, Unclaimed, and Returned-to-Sender Packages

If a package is refused, unclaimed, or returned because of an inaccurate customer-provided address, URA may deduct actual non-refundable shipping or return costs from any refund where permitted by law. Refund eligibility remains subject to inspection and the Return & Refund Policy.

9. Risk and Mandatory Rights

Responsibility for loss is determined by applicable law and the circumstances of the shipment. Nothing in this policy excludes liability that cannot legally be excluded or limits mandatory consumer rights.

10. Contact

info@uravisual.com
URA LLC, a Virginia limited liability company, United States.