Política de devoluciones y reembolsos

Last updated: October 2, 2026

This Return & Refund Policy applies to purchases made from URA LLC through uravisual.com. Nothing in this policy limits any non-waivable rights available under applicable consumer-protection law.

1. Return Window

You must request a return within 14 calendar days after the delivery date shown by the carrier’s tracking record. If URA approves the request, the item must be shipped using the return instructions provided by URA within 7 calendar days after authorization. Returns requested or shipped outside these periods may be declined unless applicable law requires otherwise.

2. Return Condition

Returned merchandise must be unworn, unwashed, unused, unaltered, undamaged, free of stains, odors, deodorant, makeup, pet hair, or other signs of wear, and returned with all original tags attached and original packaging included when applicable.

Items that have been worn, washed, used, altered, damaged, or returned without original tags do not qualify for a change-of-mind return. This condition does not exclude remedies for defects, incorrect goods, or other rights required by law. Trying an apparel item on briefly indoors solely to evaluate fit does not by itself make it “worn,” provided the item remains clean, undamaged, odor-free, and otherwise satisfies every condition above.

3. Final Sale and Non-Returnable Items

The following are not returnable except where required by law or where the item arrived defective, damaged, or incorrect:

• Items clearly identified as “Final Sale” before purchase;
• Items customized or personalized to your specifications, or products expressly marked non-returnable before purchase;
• Gift cards;
• Items subject to hygiene restrictions when clearly disclosed before purchase.

A limited-edition or Capsule item is not automatically final sale unless it was clearly marked “Final Sale” before purchase.

4. Starting a Return

Email info@uravisual.com within the 14-day window and include your order number, the item requested for return, and the reason. Do not send merchandise until URA provides authorization and return instructions. Merchandise sent to an unauthorized address may be delayed or returned to the sender.

5. Return Shipping

The customer is responsible for return-shipping costs unless the return results from an incorrect item, a verified defect, or shipping damage attributable to URA or its fulfillment process. Original shipping charges are non-refundable except when required by law or when URA made the error. Use a trackable shipping method and keep your tracking details and proof of postage. Responsibility for a lost return depends on the return arrangements and applicable law; this does not remove mandatory consumer rights.

6. Inspection and Refunds

URA will inspect returned merchandise and normally notify you of approval or rejection within 5–10 business days after receipt. An approved refund will be issued to the original payment method for the eligible merchandise amount and any other amount required by law. After URA issues the refund, your bank or payment provider may require additional time to post it.

If a change-of-mind return fails the stated condition requirements, URA may decline the refund and, where practical, offer to return the item to you at your expense. This does not exclude remedies for defective, damaged-on-arrival, or incorrect items, or other rights required by law.

7. Exchanges

Exchanges depend on availability. The fastest method is normally to return the eligible item and place a new order. URA does not guarantee that a requested size or color will remain available.

8. Damaged, Defective, or Incorrect Items

Inspect your order promptly. Contact info@uravisual.com within 7 calendar days after delivery with the order number and clear photographs of the item, issue, shipping label, and packaging. This notice period helps URA investigate carrier and fulfillment claims and does not limit rights that cannot lawfully be waived.

9. Order Cancellations

Contact URA as soon as possible. A requested change-of-mind cancellation may not be possible once production starts. If an order has shipped, the return rules above apply. Required cancellation rights for delayed shipment and other mandatory remedies remain unaffected.

10. Contact

Email: info@uravisual.com
URA LLC, a Virginia limited liability company, United States.