Frequently Asked Questions

Last updated: July 30, 2026

Orders

Can I change or cancel an order?

Email info@uravisual.com as soon as possible. Changes and cancellations are not guaranteed because processing may begin immediately. If fulfillment has begun or the order has shipped, the Return & Refund Policy applies.

When will my order ship?

Most orders are prepared within 1–3 business days unless the product page, preorder notice, or confirmation states otherwise. Carrier transit time begins after dispatch.

Shipping

Where does URA ship?

URA ships to destinations offered at checkout, including the United States and supported international destinations. Rates, availability, taxes, and duties depend on the destination and order.

Are delivery dates guaranteed?

No, unless URA expressly gives a written guarantee. Checkout dates are estimates affected by carriers, customs, weather, and other conditions.

Who pays duties and import taxes?

International customers are responsible unless checkout expressly states those charges are included.

Returns

What is the return window?

You must request an eligible return within 14 calendar days after delivery. Approved merchandise must be shipped within 7 calendar days after authorization.

What condition must a return be in?

Items must be unworn, unwashed, unused, unaltered, undamaged, clean, odor-free, and returned with all original tags attached. Items that have been worn, washed, used, altered, damaged, or returned without original tags are not eligible for return, exchange, or refund. A brief indoor try-on solely to evaluate fit is permitted if the item remains in returnable condition.

Are final-sale or customized items returnable?

Items clearly marked Final Sale before purchase, customized or personalized items, gift cards, and disclosed hygiene-restricted items are generally non-returnable, except where required by law or when received defective, damaged, or incorrect.

Sizing and Products

How should I choose a size?

Use the product-specific garment measurements and URA Perfect Fit™ guidance where available. Measurements and fit vary by product; URA does not guarantee identical sizing across styles.

Will colors and measurements look exactly the same?

Reasonable variation may occur because of display settings, production tolerances, fabric behavior, and measurement methods. Material differences will be described where appropriate.

Support

Email info@uravisual.com. Include your order number for order-related inquiries. Typical response time is 1–2 business days, though high-volume periods may require longer.