Shipping Policy
Last updated: June 9, 2026
URA ships worldwide. We offer free shipping within the United States, and international shipping is available to many countries, calculated at checkout. This Shipping Policy explains how your order is processed, dispatched, and delivered.
1. Where We Ship
United States: all 50 states, the District of Columbia, U.S. territories (Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands), and APO/FPO/DPO military addresses.
International: we ship to a growing list of countries. The destinations available to you, along with live rates, are shown at checkout. If your country does not appear at checkout, we are not able to ship there at this time.
We do not ship to freight forwarders or third-party reshipping services.
2. Shipping Rates
United States: free standard ground shipping on qualifying orders. The qualifying threshold, if any, is shown at checkout. Orders below the threshold are charged standard rates calculated by destination and weight.
International: shipping is calculated at checkout based on destination and weight. International orders are not eligible for free shipping unless stated in a specific promotion.
3. Team & Bulk Orders
Ordering 5 or more shirts or jerseys, or outfitting a team or group? We offer express shipping arrangements for larger orders. Email us at info@uravisual.com with your order details and destination, and we will arrange the fastest available method for you.
4. Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). During Capsule launches, restocks, and peak retail periods, processing may take up to 5 business days. You will receive an email with tracking once your order ships.
5. Delivery Times
Delivery times below begin from the date of shipment, not the date of order:
- U.S. Standard: 3–7 business days
- U.S. Expedited: 2–3 business days
- U.S. Overnight / Next Business Day: 1 business day, where eligible
- International: typically 7–20 business days, depending on destination and customs clearance
Available methods are presented at checkout based on your address. Carriers do not guarantee delivery windows during severe weather, public emergencies, customs delays, or carrier service disruptions.
6. International Duties, Taxes & Customs
International orders may be subject to import duties, taxes, VAT, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost at checkout. They are typically collected by the carrier or customs authority before or upon delivery.
URA has no control over these charges and cannot predict their amount. Customs policies vary widely by country; please check with your local customs office for details before ordering. URA is not responsible for delays caused by customs processing. Shipments refused or abandoned due to unpaid duties are handled under our Return & Refund Policy.
7. Tracking
You will receive a tracking number by email once your order leaves our warehouse. Please allow up to 24 hours for tracking information to update with the carrier.
8. Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. URA is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us by the carrier due to an undeliverable address, we will contact you and may charge re-shipment fees.
9. Lost, Stolen, or Damaged Packages
Once a package is marked delivered by the carrier, the carrier is responsible for the package. If your package shows delivered but has not arrived, please:
- Check with neighbors, building management, or your local carrier office;
- Contact the carrier directly to open a claim;
- Then email us at info@uravisual.com with your order number and case reference, and we will assist where possible.
If your package arrives damaged, please refer to our Return & Refund Policy and contact us within 7 days of delivery.
10. Taxes
Applicable sales tax is calculated at checkout based on your shipping address where required. For international orders, import duties and taxes are handled as described in Section 6.
11. Order Changes & Cancellations
If you need to change or cancel an order, contact us at info@uravisual.com as soon as possible. Once an order has been processed for shipment, we are unable to modify or cancel it, but you may follow our return process after delivery.
12. Contact
For all shipping inquiries, please reach us at info@uravisual.com.
URA LLC · Washington, DC, USA