Shipping Policy

Last updated: July 30, 2026

This Shipping Policy applies to orders placed with URA LLC through uravisual.com. Delivery options and charges shown at checkout control for the destination and order selected.

1. Order Processing

Orders are normally prepared within 1–3 business days, excluding weekends and holidays, unless a product page, preorder notice, or order confirmation states a different processing period. Processing time is separate from carrier transit time.

2. Delivery Estimates

Estimated delivery dates are good-faith estimates, not guarantees, unless URA expressly states otherwise in writing. Weather, customs, carrier disruptions, address issues, high-volume periods, and events outside reasonable control may cause delay.

3. Delays and Availability

URA will maintain a reasonable basis for any stated shipping timeframe. If URA cannot ship within the promised period, or within the period required by applicable law when no period was stated, URA will provide notice and, when required, offer the choice to consent to the delay or cancel for a prompt refund.

4. International Orders

URA ships to destinations offered at checkout. International customers are responsible for applicable duties, import taxes, brokerage charges, and customs requirements unless checkout expressly states they are included. Customs delays are outside URA’s direct control. Prices are currently presented in USD unless checkout states otherwise.

5. Address Accuracy

Customers must provide a complete and accurate shipping address. Contact info@uravisual.com immediately if a correction is needed. Changes are not guaranteed after processing begins. Additional carrier or reshipment charges caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility, except where prohibited by law.

6. Tracking and Delivery

Tracking information is provided when available. A carrier delivery scan is evidence of delivery but does not eliminate rights or remedies available under applicable law. If tracking shows delivered but the package cannot be located, check the delivery area, household members, building management, and carrier, then contact URA promptly so we can assist with an investigation.

7. Lost, Damaged, or Incorrect Shipments

Report visible shipping damage, a missing item, or an incorrect item to info@uravisual.com within 7 calendar days after delivery when reasonably possible. Include the order number and photographs of the item, packaging, shipping label, and damage. For a package that appears lost in transit, contact URA promptly after the estimated delivery window. These notice periods support carrier claims and do not limit non-waivable legal rights.

8. Refused, Unclaimed, and Returned-to-Sender Packages

If a package is refused, unclaimed, or returned because of an inaccurate customer-provided address, URA may deduct actual non-refundable shipping or return costs from any refund where permitted by law. Refund eligibility remains subject to inspection and the Return & Refund Policy.

9. Risk and Mandatory Rights

Responsibility for loss is determined by applicable law and the circumstances of the shipment. Nothing in this policy excludes liability that cannot legally be excluded or limits mandatory consumer rights.

10. Contact

info@uravisual.com
URA LLC, a Virginia limited liability company, United States.