URA

Return & Refund Policy

Last updated: June 9, 2026

At URA, every piece is part of a limited Capsule and is built to be lived in. If your order does not meet your expectations, we are here to make it right. This Return & Refund Policy describes how returns, exchanges, and refunds work for purchases made on uravisual.com.

1. Return Window

You may request a return within 30 days of the delivery date shown on your tracking. Returns initiated after 30 days will not be accepted.

2. Condition Requirements

To be eligible for a return, items must be:

  • Unworn, unwashed, and free of stains, odors, alterations, or signs of wear;
  • Returned with original tags attached and original packaging intact;
  • Accompanied by proof of purchase or order number.

We reserve the right to refuse a return or apply a restocking fee for items that arrive in unsellable condition.

3. Final Sale & Non-Returnable Items

The following items are final sale and cannot be returned, exchanged, or refunded:

  • Items marked “Final Sale” or “Last Call” on the product page or at checkout;
  • Customized, personalized, or made-to-order pieces;
  • Limited-edition Capsule items released as final sale;
  • Intimates, swimwear, and similar items where hygiene is a concern;
  • Gift cards.

4. How to Start a Return

To initiate a return, email us at info@uravisual.com with your order number and the item(s) you would like to return. We will respond with return instructions and, if approved, a return address. Items sent back to us without prior authorization will not be accepted.

5. Return Shipping

You are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, or damaged in transit). We recommend using a trackable shipping service; URA is not responsible for returns lost in transit.

6. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection within 5–10 business days. Approved refunds are issued to the original payment method. Please allow additional time for your bank or card issuer to post the refund.

Original shipping charges are non-refundable except in the case of our error.

7. Exchanges

Exchanges are subject to product availability. If your requested size or color is unavailable, we will issue a refund instead. To exchange, follow the return process above and place a new order for the replacement item; this is typically the fastest way to receive what you need.

8. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@uravisual.com. Please include your order number and clear photos of the issue and packaging. We will arrange a replacement or refund at no additional cost to you.

9. Late or Missing Refunds

If you have not received an approved refund within 10 business days, first check with your bank or card issuer, as posting times vary. If you have done so and still have not received the refund, contact us at info@uravisual.com and we will follow up.

10. Contact

For all return and refund inquiries, please reach us at info@uravisual.com. Our customer-care team responds within 1–2 business days.

URA LLC · Washington, DC, USA