Return & Refund Policy
Last updated: July 30, 2026
This Return & Refund Policy applies to purchases made from URA LLC through uravisual.com. Nothing in this policy limits any non-waivable rights available under applicable consumer-protection law.
1. Return Window
You must request a return within 14 calendar days after the delivery date shown by the carrier’s tracking record. If URA approves the request, the item must be shipped using the return instructions provided by URA within 7 calendar days after authorization. Returns requested or shipped outside these periods may be declined unless applicable law requires otherwise.
2. Return Condition — Fine Print
Returned merchandise must be unworn, unwashed, unused, unaltered, undamaged, free of stains, odors, deodorant, makeup, pet hair, or other signs of wear, and returned with all original tags attached and original packaging included when applicable.
Any item that has been worn, washed, used, altered, damaged, or returned without its original tags is not eligible for return, exchange, or refund. Trying an apparel item on briefly indoors solely to evaluate fit does not by itself make it “worn,” provided the item remains clean, undamaged, odor-free, and otherwise satisfies every condition above.
3. Final Sale and Non-Returnable Items
The following are not returnable except where required by law or where the item arrived defective, damaged, or incorrect:
- Items clearly identified as “Final Sale” before purchase;
- Customized, personalized, or made-to-order items;
- Gift cards;
- Items subject to hygiene restrictions when clearly disclosed before purchase.
A limited-edition or Capsule item is not automatically final sale unless it was clearly marked “Final Sale” before purchase.
4. Starting a Return
Email info@uravisual.com within the 14-day window and include your order number, the item requested for return, and the reason. Do not send merchandise until URA provides authorization and return instructions. Merchandise sent to an unauthorized address may be delayed or returned to the sender.
5. Return Shipping
The customer is responsible for return-shipping costs unless the return results from an incorrect item, a verified defect, or shipping damage attributable to URA or its fulfillment process. Original shipping charges are non-refundable except when required by law or when URA made the error. Use a trackable shipping method and retain the receipt; URA is not responsible for a return shipment until it is received.
6. Inspection and Refunds
URA will inspect returned merchandise and normally notify you of approval or rejection within 5–10 business days after receipt. An approved refund will be issued to the original payment method for the eligible merchandise amount and any other amount required by law. After URA issues the refund, your bank or payment provider may require additional time to post it.
If a returned item fails the stated condition requirements, URA may decline the refund and, where practical, offer to return the item to you at your expense.
7. Exchanges
Exchanges depend on availability. The fastest method is normally to return the eligible item and place a new order. URA does not guarantee that a requested size or color will remain available.
8. Damaged, Defective, or Incorrect Items
Inspect your order promptly. Contact info@uravisual.com within 7 calendar days after delivery with the order number and clear photographs of the item, issue, shipping label, and packaging. This notice period helps URA investigate carrier and fulfillment claims and does not limit rights that cannot lawfully be waived.
9. Order Cancellations
Contact URA as soon as possible. Cancellation is not guaranteed because processing may begin immediately. If an order has entered fulfillment or shipped, the return rules above apply.
10. Contact
Email: info@uravisual.com
URA LLC, a Virginia limited liability company, United States.